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However, due to a lack of response from the player after the initial inquiry, the complaint was closed. Despite attempts by the Complaints Team to obtain further details, the player failed to respond to follow-up inquiries. The player was advised to escalate the matter to the Anjouan Gaming Authority for further assistance. The player requested either her winnings to be paid or documented proof of the alleged violations. Despite his account being fully verified by the KYC department, the casino has not provided specific reasons or evidence for the account closure and confiscation. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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Without the casino’s cooperation, we had marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating. We had attempted to mediate the issue by inviting the casino’s representative to clarify their decision but received no response. He demanded a refund, claiming that the casino should not have allowed him to register.
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